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Privacy Policy

Privacy Policy for HoovesAndPaws.comLast Updated: July 26, 2025At HoovesAndPaws.com ("we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains our data practices, your rights under applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and how you can exercise those rights. This policy applies to all users of our website, www.hoovesandpaws.com (the "Site"), and any related services, purchases, or interactions with our e-commerce store.By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.
1. Information We CollectWe collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information") as follows:A. Information You Provide Directly
  • Contact Information: Name, email address, phone number, billing address, and shipping address when you create an account, place an order, or contact us.
  • Payment Information: Credit card details, billing information, or other payment-related data processed through secure third-party payment processors (e.g., Stripe, PayPal).
  • Account Information: Username, password, and preferences if you create an account on our Site.
  • Customer Support Information: Details provided when you contact us via email, phone, or live chat, including chat transcripts or communication records.
  • Reviews and Feedback: Product reviews, ratings, or feedback you submit on our Site.
B. Information Collected Automatically
  • Browsing Data: IP address, browser type, device type, operating system, referral URLs, pages viewed, and time spent on our Site.
  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, or similar technologies to track user behavior, personalize content, and serve targeted ads. For details, see Section 7 (Cookies and Tracking Technologies).
  • Analytics Data: Aggregated data about Site usage, such as through Google Analytics, to understand how users interact with our Site.
C. Information from Third Parties
  • Marketing Partners: Information from advertising or marketing partners if you interact with our ads on other platforms.
  • Social Media: Data from social media platforms (e.g., if you log in via a social media account or interact with our social media pages).
  • Third-Party Services: Information from third-party services we use for fraud prevention, shipping, or other business purposes.
D. Sensitive Personal InformationWe may collect sensitive information, such as payment details or precise geolocation data (if you opt in), only as necessary to process orders or provide services. We do not collect sensitive data like Social Security numbers, driver’s license numbers, or biometric data unless required by law or for specific business purposes disclosed to you.
2. How We Use Your InformationWe use your Personal Information for the following purposes:
  • Order Fulfillment: To process and ship orders, handle payments, and communicate order updates.
  • Customer Support: To respond to inquiries, provide assistance, and resolve issues.
  • Account Management: To manage your account, preferences, and authentication.
  • Marketing and Advertising: To send promotional emails, newsletters, or targeted ads (with your consent where required). You may opt out at any time (see Section 6).
  • Site Improvement: To analyze Site usage, improve functionality, and enhance user experience.
  • Legal Compliance: To comply with applicable laws, including the CCPA/CPRA, and respond to legal requests or prevent fraud.
  • Security: To protect against unauthorized access, fraud, or cyberattacks, including implementing SSL/TLS encryption for data in transit.
3. How We Share Your InformationWe do not sell your Personal Information as defined under the CCPA/CPRA (i.e., exchanging personal information for monetary or other valuable consideration). However, we may share your information as follows:
  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), shipping providers, or analytics providers (e.g., Google Analytics). These providers are contractually obligated to protect your data and use it only for the services they provide.
  • Marketing Partners: With advertising networks or marketing platforms to deliver targeted ads, only with your consent where required.
  • Legal Obligations: When required by law, such as to comply with subpoenas, court orders, or regulatory investigations.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
  • Fraud Prevention: With third parties to verify transactions or prevent fraudulent activity.
4. Your Privacy Rights Under California LawAs a California resident, you have the following rights under the CCPA/CPRA, effective January 1, 2023:
  • Right to Know: You may request details about the categories of Personal Information we collect, the purposes for collection, and the categories of third parties with whom we share it. You may also request specific pieces of Personal Information we have about you.
  • Right to Delete: You may request the deletion of your Personal Information, subject to certain exceptions (e.g., to complete a transaction or comply with legal obligations).
  • Right to Correct: You may request correction of inaccurate Personal Information we hold about you.
  • Right to Opt-Out of Sale or Sharing: You may opt out of the "sale" or "sharing" of your Personal Information for targeted advertising. We do not currently sell or share Personal Information as defined by the CCPA/CPRA, but you may submit an opt-out request for future practices.
  • Right to Limit Use of Sensitive Personal Information: You may limit the use of sensitive Personal Information (e.g., precise geolocation) to specific purposes. We only use sensitive information as necessary for order fulfillment or with your explicit consent.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights, such as by denying services or charging different prices.
To exercise these rights, please contact us at:
  • Email: contact@hoovesandpaws.com
  • Phone: (760) 247-5523
We will verify your identity before processing requests, which may require providing your name, email, or other information. You may authorize an agent to submit requests on your behalf, provided they submit proof of authorization. We will respond to verifiable requests within 45 days, with a possible 45-day extension if needed.
5. How to Opt-Out of Marketing CommunicationsYou may opt out of marketing emails by clicking the "Unsubscribe" link in any email or contacting us at privacy@hoovesandpaws.com. You may also opt out of targeted advertising by adjusting your cookie preferences (see Section 7) or using global opt-out tools like the Global Privacy Control (GPC) signal, which we honor as required by law.
6. Cookies and Tracking TechnologiesWe use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience, analyze Site performance, and serve targeted ads. Cookies may include:
  • Essential Cookies: Necessary for Site functionality, such as maintaining your shopping cart or session.
  • Analytics Cookies: Used to collect aggregated data about Site usage (e.g., via Google Analytics).
  • Advertising Cookies: Used to deliver personalized ads based on your browsing behavior.
You can manage cookie preferences through your browser settings or our Site’s cookie consent tool. Note that disabling cookies may affect Site functionality.
7. Data SecurityWe implement reasonable security measures to protect your Personal Information, including:
  • Encryption: SSL/TLS encryption for data in transit and encryption for sensitive data at rest.
  • Access Controls: Limiting access to Personal Information to authorized personnel only.
  • Regular Audits: Conducting cybersecurity audits to ensure compliance with industry standards.
However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at privacy@hoovesandpaws.com if you suspect unauthorized access to your account.
8. Data RetentionWe retain Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
  • Order data is retained for [X years] to process transactions and comply with tax laws.
  • Account information is retained until you request deletion or your account becomes inactive for [X years].
  • Analytics data is retained in aggregated, de-identified form for [X years].
Upon your request to delete data, we will remove your Personal Information unless required to retain it for legal purposes.
9. Children’s PrivacyOur Site is not intended for children under 18 years of age. We do not knowingly collect Personal Information from children under 18. If you believe we have collected such information, please contact us at privacy@hoovesandpaws.com, and we will promptly delete it. We comply with the California Age-Appropriate Design Code Act, effective July 1, 2024, which imposes additional protections for minors’ data.
10. Third-Party LinksOur Site may contain links to third-party websites or services (e.g., payment processors, social media platforms). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing Personal Information.
11. International UsersHoovesAndPaws.com operates in the United States and is subject to U.S. and California laws. If you are located outside the U.S., your Personal Information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.
12. Updates to This Privacy PolicyWe may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Site and updating the "Last Updated" date. For significant changes, we may also notify you via email or a prominent notice on our Site.
13. Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
  • Email: contact@hoovesandpaws.com
  • Phone: (760) 247-5523
  • Mailing Address: HoovesAndPaws.com, 22749 Outer Hwy 18 S, Apple Valley, CA 92307
You may also file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General at oag.ca.gov. For federal privacy concerns, you may contact the Federal Trade Commission (FTC) at ftc.gov.
14. Additional California DisclosuresA. Shine the Light Law (Cal. Civ. Code § 1798.83)Under California’s Shine the Light Law, you may request information about whether we share Personal Information with third parties for their direct marketing purposes. We do not currently share Personal Information for such purposes. To submit a request, contact us at privacy@hoovesandpaws.com.B. Do Not Track SignalsWe do not currently respond to browser "Do Not Track" signals, as there is no uniform standard for such signals. However, you may opt out of targeted advertising through our cookie consent tool or GPC signal.C. Financial IncentivesWe do not currently offer financial incentives for collecting or sharing Personal Information. If we introduce such programs, we will provide clear disclosures and obtain your consent as required by law.