Shipping & returns

Hopefully you can find what you need below.
If not, then please Get in touch.

Free US shipping

Fast shipping from California

Same business day from our Apple Valley warehouse when you order before 1PM Pacific. Items shipping from a partner warehouse take 1–4 business days — every product page tells you which is which.

100% money back guarantee

If your pet doesn't like it.

Delivered anywhere in the World

We ship worldwide!

When your order leaves the barn

From our Apple Valley warehouse — the same business day when you order before 1PM Pacific, the next business day after that and at weekends.

From a partner warehouse — 1 to 4 business days depending on the brand. A small number of special-order items take 7 to 10.

You never have to guess which one you are buying. Every product page shows the timing before you add to cart.

Shipping costs

Standard delivery

3–5 business days in transit FREE

2–3 days on the West Coast. Add the handling time shown on the product page for the full picture.

2-day delivery

From about $22 at checkout.

It speeds up transit, not handling. A few partner-warehouse items cannot be expedited — the option simply will not appear.

International delivery

Varies based on item

365 Returns Policy

Within 30 Days of Delivery

Full Refund to Original Payment Method

31- 365 Days of Delivery

Full Refund in Store Credit

Excludes final sales, damaged items.

Buyer pays for returns shipping.

Just reach out with proof of purchase to contact@hoovesandpaws.com