Shipping policy
Free ground shipping within the continental U.S. — no minimum.
Handling time
Items stocked in our Apple Valley, CA warehouse ship the same business day when you order before 1 PM Pacific; orders placed after the cutoff and on weekends ship the next business day. Items that ship from our partner warehouses take 1 to 4 business days to ship depending on the brand, and a small number of special-order items take 7 to 10 business days. Each product page shows the shipping timing for that item before you add it to your cart.
Delivery
Standard delivery is 3–5 business days in transit (2–3 days on the West Coast), in addition to the handling time above. 2-day delivery is available at checkout (from about $22) — it speeds up transit only, and some partner-warehouse items cannot be expedited. International delivery times vary by item.
Lost or Undelivered Packages
If tracking shows your order was delivered but you can't find it, please first check with household members and neighbors and look around your delivery area, then contact us at contact@hoovesandpaws.com within 30 days. How we make it right depends on whether you added Package Protection at checkout:
- With Package Protection: We'll reship your order or issue a full refund to your original payment method — your choice.
- Without Package Protection, and the carrier shows "Delivered": Because the carrier confirms delivery, we can offer a reshipment at 30% off, or a refund of the item value (less the shipping fee) issued as store credit.
- Without Package Protection, and the carrier lost it in transit (never marked delivered): We'll open an investigation with the carrier, which takes up to 14 business days. Once it's resolved, we'll reship your order or refund your original payment method.
Adding Package Protection at checkout is the fastest way to guarantee a free reship or refund if something goes wrong in transit.
